When you get the little things right, customer satisfaction increases - and so does retention. Check out these five "not-so-little" things you can do to increase both.
To create customer loyalty in a highly competitive and commodity-based industry the cardinal rule is to stand out from the crowd. You must make your customers feel special. Customer appreciation events are the perfect way.
Insurance customers are loyal to businesses they like and trust and who demonstrate tremendous value. We must strengthen customer relationships to ensure we are the business and people our customers can depend.
The success of your Agency and the growth of your bank account is determined by how good you are at RE-selling. Your retention practices and strategies are key.
We can't have tunnel vision or we won't see all the other insurance opportunities around us. We have to be intentional with our time.
Hire with confidence. Explore the top traits Agents recognized in high-performing insurance team members during a recent agent panel.
What makes a good mentor? For starters, the relationship is personal. But what does that mean exactly? Read and find out.
Insurance Office Catchphrases - What is your go-to phrase when there seems to be no answers or solutions to a problem?
In our industry, there are only a handful of objections we consistently hear. Knowing this, why aren’t we practicing our responses?
Production. Goals. Accountability. Sales. Commissions. Quotas. Trackers. As agents, we focus most of our team meeting time explaining the importance of each of those words. They certainly deserve the spotlight as the foundation for our agency’s financial success, but we can’t ONLY focus on them. As humans, we also live by emotions. We want to have fun, be happy, feel appreciated, be understood, etc. Production and sales numbers are important, but they aren’t always fun. Tracking activities and achieving goals is great, but it doesn’t always translate to appreciation. 𝗧𝗼 𝗳𝘂𝗲𝗹 𝘁𝗵𝗲 𝗲𝗺𝗼𝘁𝗶𝗼𝗻𝘀 𝗼𝗳 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺, 𝗵𝗲𝗿𝗲’𝘀 𝗮 𝗳𝘂𝗻